Last updated: 18 August 2026

Who we are

BH Locks is operated by Border Hardware Ltd, company number SC409032, registered in Scotland. Our registered office is 47-49 The Square, Kelso, Roxburghshire, Scotland, TD5 7HW. Our trading and returns address is Mansfield Road, Hawick, Scottish Borders, TD9 8AW, United Kingdom. We are the controller of personal information described in this notice. Contact us at sales@bhlocks.co.uk or 01450 370907.

Information we collect

We may collect your name, billing and delivery addresses, email address, telephone number, account details, order and return history, communications with us, marketing preferences, and technical information such as your IP address, browser, device and use of our website. Payment information is processed securely by our payment providers; we do not receive your full payment-card details.

How and why we use it

• To take payment, process, deliver and support your order, and manage returns - necessary to perform our contract with you.
• To keep accounting, tax, fraud-prevention and other records - necessary to comply with legal obligations.
• To secure and improve the website, prevent fraud, answer enquiries and operate our business - based on our legitimate interests where these do not override your rights.
• To send optional marketing - with your consent where required. You can unsubscribe at any time.

Who we share information with

We share information only where needed with service providers such as Shopify, payment processors, delivery carriers, website and IT providers, analytics services, professional advisers, and regulators or law-enforcement bodies where required. These organisations may act as processors or independent controllers under their own notices.

International transfers

Some providers may process information outside the UK. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.

Retention

We keep personal information only for as long as necessary for the purpose collected, including to meet accounting, tax, legal, warranty, fraud-prevention and dispute-handling requirements. Retention periods vary according to the type of record.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal information, and may withdraw consent at any time. Email sales@bhlocks.co.uk to exercise a right. You may also complain to the Information Commissioner's Office.

Cookies and marketing

Our website uses essential cookies and may use analytics or advertising cookies where permitted. Cookie controls are provided on the website. Marketing messages include an unsubscribe option.

Changes

We may update this notice when our services or legal obligations change. The current version will be posted here.